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ServiceSource International, Inc. revenue decreased on 10.0% and EBITDA Margin showed almost no change

02/24/2021 • About ServiceSource International, Inc. ($SREV) • By InTwits

ServiceSource International, Inc. reported 2020 financial results today. Overall the company's long term financial model is characterised by the following facts:
  • ServiceSource International, Inc. is a company in decline: 2020 revenue growth was -10.0%, 5 years revenue CAGR was -5.1%
  • EBITDA Margin is quite volatile: 3.1% in 2020, 2.9% in 2019, 0.3% in 2018, -0.5% in 2017, 0.2% in 2016
  • ServiceSource International, Inc. has medium CAPEX intensity: 5 year average CAPEX/Revenue was 6.6%. At the same time it's a lot of higher than industry average of 3.5%.
  • CAPEX is quite volatile: $8m in 2020, $10m in 2019, $16m in 2018, $17m in 2017, $26m in 2016
  • The company has unprofitable business model: ROIC is -14.4%
  • It operates with medium-size leverage: Net Debt/EBITDA is 0.6x while industry average is 0.6x
Below you can find a comprehensive analysis of the key data driving the company's performance and the stock price.

Revenue and profitability


The company's Revenue decreased on 10.0%. Annual revenue decline showed slowdown in 20Q4 - revenue decreased on 6.9%. EBITDA Margin showed almost no change in 2020. During 2016-2020 EBITDA Margin bottomed in 2017 at -0.47% and was growing since that time.

Gross Margin showed almost no change in 2020. Gross Margin declined at -1.3 pp per annum in the last 5 years. SG&A as a % of Revenue increased slightly on 0.54 pp from 33.9% to 34.4% in 2020. SG&A as a % of Revenue followed a declining trend at -0.84 pp per annum in the last 5 years.

Net Income margin decreased slightly on 0.88 pp from -8.6% to -9.5% in 2020. Net Income margin grew at 1.0 pp per annum in the last 5 years.

Investments (CAPEX, working capital and M&A)


In 2020 ServiceSource International, Inc. had CAPEX/Revenue of 4.0%. ServiceSource International, Inc.'s CAPEX/Revenue decreased on 3.1 pp from 7.2% in 2017 to 4.0% in 2020. It's average level of CAPEX/Revenue for the last three years was 5.1%. The company has spent a lot to CAPEX (130% of EBITDA) which didn't stop revenue from falling. CAPEX as a % of Revenue declined at -1.5 pp per annum in 2016-2020.

Return on investment


The company operates at negative ROIC (-14.4%) and ROE (-22.7%). ROIC showed almost no change in 2020. ROE decreased on 3.0 pp from -19.6% to -22.7% in 2020. ROIC declined at -2.2 pp per annum in 2016-2020.

Leverage (Debt)


Debt level is 0.6x Net Debt / EBITDA and 6.2x Debt / EBITDA. Net Debt / EBITDA dropped on 2.3x from 2.9x to 0.6x in 2020. Debt dropped on 17.2% while cash surged on 25.5%.

ServiceSource International, Inc. has no short term refinancing risk: cash is higher than short term debt (298.2%).

Management team


The company's CEO is Gary B Moore. Gary B Moore has 2 years tenure with the company. The company's CFO Chad W Lyne has spent 4 months years with the company.

Financial and operational results


FY ended 12/31/2020

ServiceSource International, Inc. ($SREV) key annual financial indicators

mln. $201620172018201920202020/2019
P&L
Revenue252.9239.1238.3216.1194.6-10.0%
Gross Profit87.875.473.663.057.6-8.6%
SG&A95.086.182.973.267.0-8.5%
EBITDA0.6-1.10.66.36.0-3.7%
Net Income-32.1-29.8-24.9-18.7-18.5
Balance Sheet
Cash47.751.426.527.134.025.5%
Short Term Debt0.0144.24.910.811.45.2%
Long Term Debt134.90.00.034.426.0-24.3%
Cash flow
Capex26.317.115.610.17.9-22.3%
Ratios
Revenue growth0.3%-5.4%-0.3%-9.3%-10.0%
EBITDA growth-103.5%-300.2%-154.4%929.4%-3.7%

Gross Margin34.7%31.5%30.9%29.1%29.6%0.4%
EBITDA Margin0.2%-0.5%0.3%2.9%3.1%0.2%
SG&A, % of revenue37.6%36.0%34.8%33.9%34.4%0.5%
Net Income Margin-12.7%-12.5%-10.4%-8.6%-9.5%-0.9%
CAPEX, % of revenue10.4%7.2%6.5%4.7%4.0%-0.6%

ROIC-5.8%-9.1%-8.7%-14.1%-14.4%-0.3%
ROE-23.4%-25.0%-23.3%-19.6%-22.7%-3.0%
Net Debt/EBITDA156.0x-35.5x2.9x0.6x-2.3x

ServiceSource International, Inc. ($SREV) key quoterly financial indicators

mln. $20Q120Q220Q320Q4 YoY change
P&L
Revenue50484651 -9.7%-9.0%-14.2%-6.9%
EBITDA321-2 497.5%373.2%-60.7%-153.3%
Net Income-6-5-6-2 ----
Balance Sheet
Cash47413934 90.2%59.5%69.3%25.5%
Short Term Debt10112611 -25.2%-20.7%160.0%5.2%
Long Term Debt32302926 0.0%-0.4%-20.0%-24.3%
Ratios
Gross Margin29.0%27.3%27.5%34.1% 0.2%0.5%-1.6%2.4%
EBITDA Margin 5.7% 4.8% 1.3% -3.9% 4.9%3.9%-1.6%-10.7%
Net Income Margin -11.9% -11.2% -12.2% -3.3% -1.6%0.3%-3.9%1.3%

Peers in IT Consulting & Other Services


Below we provide ServiceSource International, Inc. benchmarking against other companies in IT Consulting & Other Services industry for the last 5 years. We show data for the top-5 companies by key financial metric together with the median value for all the companies in the industry.

Top companies by Revenue growth, %

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
CLPS Incorporation ($CLPS)-8.1%56.0%32.7%37.7%
Endava plc ($DAVA)-38.1%36.5%32.3%21.9%
EPAM Systems, Inc. ($EPAM)-25.0%27.1%24.5%15.9%
Switch, Inc. ($SWCH)-18.8%7.3%13.9%10.7%
Perficient, Inc. ($PRFT)--0.4%2.7%13.5%8.2%
 
Median (14 companies)8.3%4.8%4.3%7.6%2.3%
ServiceSource International, Inc. ($SREV)--5.4%-0.3%-9.3%-10.0%


Top companies by Gross margin, %

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
Gartner, Inc. ($IT)61.3%60.1%63.1%63.5%67.2%
Teradata Corporation ($TDC)51.2%47.5%47.4%50.3%55.5%
Switch, Inc. ($SWCH)47.0%47.6%44.7%47.5%45.4%
Perficient, Inc. ($PRFT)31.1%33.3%35.8%37.4%37.8%
Cognizant Technology Solutions Corporation ($CTSH)39.9%38.2%39.0%36.6%35.9%
 
Median (14 companies)28.8%28.8%29.4%35.9%34.4%
ServiceSource International, Inc. ($SREV)34.7%31.5%30.9%29.1%29.6%


Top companies by EBITDA margin, %

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
Switch, Inc. ($SWCH)37.0%28.5%39.8%44.1%47.8%
Amdocs Limited ($DOX)18.7%18.9%16.1%19.0%21.2%
Gartner, Inc. ($IT)15.0%7.1%13.0%16.2%19.8%
EPAM Systems, Inc. ($EPAM)13.5%13.9%15.3%17.9%19.4%
Accenture plc ($ACN)15.9%14.8%16.3%16.7%18.7%
 
Median (14 companies)6.8%7.1%8.0%14.6%13.6%
ServiceSource International, Inc. ($SREV)0.2%-0.5%0.3%2.9%3.1%


Top companies by CAPEX/Revenue, %

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
Switch, Inc. ($SWCH)90.2%106.4%67.9%66.6%67.8%
Amdocs Limited ($DOX)3.5%3.4%5.8%3.1%4.9%
Endava plc ($DAVA)2.4%4.1%2.5%2.6%2.8%
EPAM Systems, Inc. ($EPAM)2.5%2.1%2.0%4.3%2.6%
Teradata Corporation ($TDC)2.3%3.6%7.1%2.8%2.4%
 
Median (14 companies)1.1%1.4%1.5%2.0%1.7%
ServiceSource International, Inc. ($SREV)10.4%7.2%6.5%4.7%4.0%


Top companies by ROIC, %

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
Accenture plc ($ACN)81.3%61.7%66.1%62.1%40.7%
EPAM Systems, Inc. ($EPAM)18.2%18.9%21.2%20.2%19.4%
Cognizant Technology Solutions Corporation ($CTSH)21.3%21.9%23.8%20.4%17.5%
Amdocs Limited ($DOX)13.0%14.4%11.9%15.9%14.5%
Gartner, Inc. ($IT)41.0%-0.2%6.9%10.8%12.7%
 
Median (14 companies)7.7%6.4%7.0%11.0%9.6%
ServiceSource International, Inc. ($SREV)-5.8%-9.1%-8.7%-14.1%-14.4%


Top companies by Net Debt / EBITDA

Top 5 FY2016 FY2017 FY2018 FY2019 FY2020
Switch, Inc. ($SWCH)4.0x3.2x3.3x4.0x4.0x
Gartner, Inc. ($IT)0.6x11.7x4.1x4.1x2.6x
Perficient, Inc. ($PRFT)0.4x1.0x1.3x1.0x1.5x
Teradata Corporation ($TDC)-1.1x-1.5x-1.3x0.9x0.5x
Amdocs Limited ($DOX)-0.8x-0.9x-0.7x-0.6x0.1x
 
Median (12 companies)0.1x0.4x0.8x-0.4x-0.4x
ServiceSource International, Inc. ($SREV)156.0x--35.5x2.9x0.6x