About Firstsource Solutions
Firstsource Solutions Limited provides customer-centric business process management solutions. It offers customer management services, such as business acquisition, customer account, customer loyalty, and differentiators; collection services, including financial, healthcare, and student loan collection; and data processing services that include back office outsourcing, transaction processing, and process re-engineering services. The company also provides consulting services comprising business transformation engineered around cost optimization, revenue growth, and customer experience enhancement. It products include First Customer Intelligence, which provides actionable insight for products, processes, channels, Web strategy, and agent performance; First Chat that enables person-to-person communication through live chat; First Smartomation, which provides a unified user-friendly interface to the contact center agents that simplifies the process; First Resolve, a remediation solution for FCA reportable complaints; and First WF Suite that provides consulting, managed, and WFO capability development services. The company serves banking and financial services, telecommunications and media, healthcare, insurance, and publishing industries. It operates in the United States, Canada, the United Kingdom, India, and internationally. The company was formerly known as ICICI Onesource Limited and changed its name to Firstsource Solutions Limited in 2006. Firstsource Solutions Limited was incorporated in 2001 and is based in Mumbai, India.
