About Excel Infoways
Excel Infoways Limited provides voice based services in the areas of collection, telemarketing, and customer care sectors primarily in India. The company operates through two segments, BPO/IT Enabled Services and Infra Activity. It provides a range of customer care services, including outbound sales and marketing, voice, email response, real-time chat, knowledge management, eCRM architecture, and other value added services. The company offers telecom fulfillment solution addressing the convergence of fixed line, wireless, satellite, and voice-over Internet protocol based phones delivery channels; and inbound calling programs comprising live telephone operators, order taking, customer support, direct response and infomercials, opt in email marketing, lead generation, Web site receptionist or direct, response to Web site, virtual office service, taking credit card orders, database management, appointment scheduling, and Web enabled customer support. It also provides various services in the financial services sector, including funds management, overseas property, collections, business, and financial e-media transcription; and technical services, such as routing and switching security, service, storage networking, and voice. In addition, the company offers healthcare services comprising insurance claim processing and patient scheduling; and Web development and design services. Further, it engages in the business of construction, development of property, real estate, etc. The company also serves Fortune 500 companies in the United States, Europe, and Australia. Excel Infoways Limited was founded in 2003 and is based in Mumbai, India.
