About Netcall
Netcall plc designs, develops, sells, and markets communications, workforce management, and business process management software and services to the healthcare, public, and private sectors in the United Kingdom and internationally. It offers Liberty, a technology platform that manages contacts, content, and data; and business process management solutions, such as proactive business information, agile integration hub, smart applications, and SingleView Touch Point/Unified Agent Desktop solutions. The company provides enterprise content management solutions consisting of business process management, CRM, electronic enterprise content management, mobile, and Web self-service. It also offers CallMeBack solution that enables Website visitors to make a callback request; ContactCentre 59R, a point of contact service for voice, Web chat, email, or social media channels; and ContactPortal, a speech recognition solution that routes calls to the required contact. In addition, the company provides intelligent IVR and ASR solutions, which gather information of the caller and transfers to the appropriate department; Messenger+, a message handling solution that notifies users about any missed calls or voice messages; QueueBuster, which automatically calls back the telephone customers who accept the choice to be called back at the availability of an agent; mass notification services; and self service automation tools. Additionally, the company provides workforce optimization solutions, such as QMax that allows calculating the number of staff required to respond to customer demand in advance; Agent Adherence tool, which allows monitoring resources accurately; data access toolkit for extraction of data from the QMax database; call recording service; and Customer Survey that provides survey information gathering application. It also provides professional, deployment, and support services. Netcall plc was incorporated in 1984 and is headquartered in Hemel Hempstead, the United Kingdom.
